FAQ

   

 

How many cards fit in your cardholders?

Our cardholder carries up to 5 cards. It is important to note that during the first week, the leather on the cardholder will be very stiff and tight, making it a bit more difficult to remove you cards. However, the leather will stretch slightly over the first few days of use and resolve this issue. Think of it as breaking in a new baseball glove.

 

What kind of materials do you use?

We use high-quality Horween leather and a variety of exotic woods. Please make sure you visit the About Us section to find out more about the craftsmanship.

 

How does shipping work?

Maison 630 ships goods to most locations. Our orders are carefully packaged in Canada and sent with Canada Post and FedEx. Our customers are able to track their orders once they have been processed and packed.

If you have any questions related to shipping destinations, please contact us.

 

How long does shipping take?

The first step once your order is confirmed is to package the goods. This process usually takes between 2 to 5 business days. When this is complete, we will send you an email notifying you that your order is ready to be shipped. Delivery times in Canada: 1-2 days / U.S.: 2-7 days / Europe: 4-12 days / Rest of the world: 4-14 days.

 

Can I track my order?

Yes, all orders will have a tracking number. Once your order is complete, you will receive email confirmation of your shipping details and a tracking number.

 

Is my order insured?

When your order leaves Maison 630 and is being delivered to your location, it is insured against theft and accidental damage.

 

Do I have to pay additional costs for import fees?

Product prices for international orders do not include potential import fees and tax on delivery. Please contact your local customs office for more information on the matter.

 

Do you have a product warranty?

At Maison 630, we take pride in the fact that our wallets are sturdy and carefully crafted so that they last a long time. But we do offer a 6-month warranty on our products related to manufacturing defects. That is, any abnormal manufacturing defects will be revealed within the first 6 months of use. It is very unlikely, but if one of our products were to break within this period, please contact us immediately. We also offer a repair service if something were to happen after the first 6 months. Because cardholders are part of everyday carries, they are exposed to unpredictable circumstances that may require small repairs. Please let us know by sending us a picture and a description of the issue. We will then get back to you with estimated repair cost.